Privacy policy

🔒 Privacy Policy of BARLI

Effective Date: 05/05/2020

Welcome to BARLI, an open shipping and logistics aggregator platform operated by BARLI.

We value your privacy and are committed to protecting your personal and business information.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.

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1. Definitions

“BARLI” refers to the shipping and logistics aggregator platform operated by our company.

“User” or “Seller” means any individual or business using BARLI to send or manage shipments.

“Courier Partner” or “Logistics Partner” refers to third-party service providers responsible for shipment delivery.

“Personal Data” means any information that identifies or can identify an individual.

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2. Information We Collect

We may collect the following information:

Personal details: name, phone number, email address, business name, and address.

Shipment details: pickup and delivery addresses, shipment content, and declared value.

Transaction information: billing and payment data.

Communication records: complaints, feedback, or correspondence with our support team.

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3. How We Use Your Information

BARLI uses your data for legitimate business purposes only:

To process and manage shipments between sellers and courier partners.

To communicate order updates, delivery status, or issue resolutions.

To enhance our services and customer experience.

To share shipment information with courier/logistics partners for successful delivery.

To comply with legal, regulatory, or safety obligations.

BARLI does not sell, rent, or misuse your personal or business data.

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4. Data Retention Policy

BARLI retains shipment-related data and transaction details for a period of three (3) months from the date of shipment.

After this period, the data is automatically deleted or anonymized from our system unless required by law to retain longer for regulatory or dispute resolution purposes.

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5. Data Sharing and Disclosure

We may share user data only when necessary:

With courier and logistics partners to complete shipment and delivery.

With payment gateways for secure payment processing.

With law enforcement or government authorities, if required by applicable law.

All partners are bound by confidentiality and data protection agreements.

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6. Shipment Policy

Minimum shipment value: ₹2500

BARLI acts solely as an aggregator and facilitator. We are not responsible for shipment loss, damage, or delay caused by courier partners.

Uninsured shipments: BARLI will not be liable for any claims or losses.

Users can raise a complaint through the BARLI platform. We will coordinate with the respective logistics company and share their official response with the user.

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7. User Responsibilities

Sellers must review and understand each courier/logistics partner’s terms and policies before booking.

Users are responsible for providing accurate shipment information.

Misuse, fraud, or policy violation may result in suspension or termination of BARLI services.

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8. Data Security

BARLI implements industry-standard encryption and secure storage systems to protect user data.

Although we take all reasonable precautions, no digital platform can guarantee 100% security. Users are advised to maintain confidentiality of their account credentials.

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9. Your Rights

Users have the right to:

Access, correct, or update their personal data.

Request deletion of data, subject to legal retention periods.

Withdraw consent for data processing.

For exercising these rights, contact us at barlihelp@gmail.com.

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10. Third-Party Links

Our platform may contain links to courier or logistics websites.

BARLI is not responsible for the content or privacy practices of those external sites.

Users should review the respective privacy policies before using their services.

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11. Policy Updates

BARLI may update this Privacy Policy from time to time.

Any changes will be posted on this page with a revised “Effective Date.”

Users are encouraged to review this page periodically.

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12. Contact Us

For questions, concerns, or complaints about this Privacy Policy, please contact:

📧 Email: barlihelp@gmail.com

📞 Phone: +91-6291115149

🌐 Website: www.barli.in

🏢 Company: BARLI – Shipping Aggregator

1. Missing Shipment Policy

Claim Approval Rules (Opening & Packaging Video)

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Updated Terms & Conditions – Barli

Loss or Missing Shipment Policy

For shipments without insurance, the maximum compensation provided by Barli for loss or missing packages will be ₹2,500 (Indian Rupees).

Claims above this amount will only be considered if the shipment was insured at the time of booking.

Barli is not responsible for indirect or consequential losses, including lost profits or business opportunities, arising from a lost shipment.