We’re Here to Help!

Talk to Our

Need help with deliveries, tracking, or the platform? Our support team ensures your shipping runs smoothly every step of the way.

Customer Support

Looking to scale your shipping game through better rates and a shipping partner who gets your growth goals? Let’s talk!

Connect with Our

Sales Team

How Our 3-Tier Support System Works

We’re committed to delivering a smooth shipping experience. Here’s how you can reach us and get your concerns resolved.

Tier 1

Customer Support

Reach out to our support team through email or call. Most queries and complaints are resolved quickly across channels. Resolution is expected within 3 business days.

Tier 2

Escalation Desk

If you’re not satisfied with the initial response or if your issue isn’t resolved on time, you can escalate it to our customer service escalation team. You’ll receive a response within 48 hours.

Tier 3

Grievance Officer

Still unresolved? You can contact our Grievance Officer with details of your previous communication. We take unresolved matters seriously and aim to close them fairly. A response is guaranteed within 48 hours.

Our office

Hours

9am - 6pm

Address

1906, Haware Infotech Park, Opp. Four Points Hotel, Sector 30A, Vashi, Navi Mumbai, Maharashtra 400703.

barlihelp@gmail.com

+91-6291115149